Mark is acknowledged as a futurist who specialises in management planning and strategy for accounting firms. His programmes and consulting are based on over 25 years experience as a practitioner and consultant. He has worked with professional service firms in fifteen countries and has lectured throughout Europe, North America and Africa, standing on platforms with leading industry thinkers including David Maister and Paul Dunn.
Mark was a practitioner for 16 years having started his own practice in Bristol in 1978. He is the founder of Practice Track and PracticeWEB and has also served on various committees with the Institute of Chartered Accountants, including the 2005 Working Party. Mark was a non-executive director of SWAT for ten years, serving as chairman for the last three.
He has worked closely with leading firms in the US including Practice Development Institute based in Chicago, BizActions in Maryland, AccountingWEB in the UK and USA and Faust Management Corporation in San Diego.
He lectures throughout Europe, the United States and in Africa for, the South African Institute of Chartered Accountants; Institutes of Chartered Accountants in Liberia, Ghana (Lead speaker at their inaugural practice management conference), Uganda, Rwanda, and Namibia. Mark is a regular presenter for AccountingWEB at their annual management conference both in the US and UK, and presented at the South African Accounting Academy at their inaugural practice management conferences. He works extensively with the global accounting firms and members of international associations with his in-house Margin Mastery workshop. The results from this programme have been outstanding with firm recovery rates increasing by as much as 10 per cent.
He is devoted to researching and identifying strategies to enable accounting firms to build the top and bottom lines. He achieves this by delivering high-quality consulting, CD/DVD-based management training programmes and lecturing. Yet he maintains his technical expertise and remains PracticeWEB’s principal author for site content used by more than 700 UK accounting firms.
Mark is the co-author of Clients 4Life published by the Institute of Chartered Accountants of Scotland, South African Institute of Chartered Accountants and the Institute of Chartered Accountants of Australia and New Zealand. He is also the author of the CD/DVD/Manual Defining Edge, Deeper, Power UP Your Gross Margin, UPGRADE, and firm-wide training programmes Delivering Outstanding Client Service and Better Billing, Better Collections. Lower Lock up. Guaranteed.
New for 2017: Mark launches IGNITE – an online management training platform for firm owners and prospective owners.
Apart from business interests, Mark enjoys cycling, is an active church member and founding trustee of Christian Financial Compass.
He is always available for making speeches, leading firm retreats, delivering in-house management training, consulting on firm management including strategies for improving client service and for reducing lock up.