Mark, I was amazed at your attention to us – to everyone! I saw how You have confirmed 1 of your theory point in your behaviour to us to be attentive with people or clients as you take care about your immediate relatives. I hope you have enjoyed our team and I saw your sparkle eyes! Because we were all together and I think you saw benefit from your work with us in some moments. I saw it by myself! I saw several people who read your books in underground railway in Moscow but it was impressive how you explained important things in examples with elementary objects!!! And I sometimes unaware English understood what you mean!
Your time with us was so inspiriting with so many new ideas giving. Thank you. It is privilege to work with you.
Thank you once more for the inspiring day on last Saturday in Latvia. I hope that you and your wife had nice time in Riga.
I wish I had heard this session before setting up my practice. I will apply many of your principles with colleagues in the company that I am currently working for.
What was most liked, was you as a lecturer, maybe you did not realise it, but the Latvians are people with low self-esteem, always thinking that the other has everything better, but they themselves do not appreciate the good that they already have. And you knew how to raise our self-confidence, saying that we are brilliant, that our people are already rich, with what we own, that we ourselves create our future. Many of your presentation had a great motivation to do something ‘out of the box.
The presentation was amazing, and the breakout groups worked really well. The afternoon set the scene beautifully for this morning’s session which was a really usefully forum. We had to be dragged out for lunch without having completed the Agenda – always a good sign at a strategy meeting. I have no doubt that your thought provoking presentation was responsible for this morning’s success, so many thanks.
At the seminar Mark was more of a value; his methods of delivering information, collaboration with the audience. I would gladly listen to his seminar again.
Defining Edge comprises a lot of material which I found thought provoking and presented in a very lively and entertaining format (not something you usually associate with accountancy lectures!) It certainly prompted me to examine our recovery rates and has had some really significant effect in refocusing our efforts on giving great service.
The Defining Edge DVDs are excellent. They are so comprehensive and insightful. They have done me and my partner a power of good!
Mark, I want you to know I have received some excellent feedback from the above seminar and your Defining Edge notes are really comprehensive. I am really confident the outcomes from yesterday will make a real difference.
Mark’s work with Practice Track and PracticeWEB has given him a unique insight into the accountancy profession and this together with his constant studying of management methods and proven presentation skills makes him an invaluable source of instruction to our profession about what it means to be partner in our profession.
Mark cares deeply about the profession, and it shows. As one of the founding fathers of the practice management era, Clients 4 Life and Defining Edge represent the culmination of a lifetime of research and learning. In my view they should be in every practitioners library because, while you may not agree with everything he says, you will find your own gems that will make a real difference to your client service, productivity, cashflow and profitability.
Mark has thought deeply and clearly about the principles of accounting firm success. This programme is a valuable addition to practice management.
Your presentation during the Annual Conference was fantastic. A big thank you. I have also purchased your books and DVDs which I am sure that I will learn even more from reading them.
I chose to attend your course yesterday at Scarborough and would like to congratulate you on your ability to provide first class entertainment on a Friday afternoon whilst at the same time being inspirational and sowing the seeds of ideas and thoughts.